Community protocol for submitting complaints and reporting environmental violations

Please obtain the following documentation: 

    1. The place of the scene (street, sector, municipality, etc.) 
    2. Date the events occurred (If possible, include the time) 
    3. Name of the complainant 
    4. Contact (Telephone, email) 
    5. Take photographs from different angles (For example: from the street sign of the affected street, the area affected by flooding or illegal dumping, etc.) 
    6. Take the coordinates using your cell phone, a GPS or Google Earth. 
    7. Select the type of incident according to the following options: 
      • Discharge of contaminated water 
      • Objectionable-strong odors 
      • Tree felling and/or pruning 
      • Filling in a forest 
      • Filling in a ravine 
      • Drilling holes in the ground 
      • Moving earth from one place to another using machinery 
      • Dead fish and/or other organisms 
      • Covering the vegetation 
      • Heavy machinery in the wetland 
      • Suspicious construction 
      • Others (illegal dumps, among others) 
    8. Give a brief description of the incident. (For example: Broken tube that was fixed last month but the tube broke again. If there are any previous complaints about this case, please include their numbers in the description. Include whether any other government agencies or news outlets have been alerted, and if any community groups are following up on the matter or if any other neighbors have reported it (if that group or person has the date they made the report and the complaint number, please indicate this). 

Report the situation to the relevant authorities.: 

  1. Submit the complaint to Department of Natural and Environmental Resources completing the form to channel complaints in http://www.drna.pr.gov/querellas/querellas-quejas/ o Calling the Ranger Corps Units at the following numbers: (787) 724-5700 | (787) 771-1124 | (787) 230-5550. Pump Stations - Ranger Corps, San Juan (787) 230-5550
  2. Report the environmental violation to the Environmental Protection Agency (EPA, for its acronym in English), National Response Center by completing the form at: https://www.epa.gov/enforcement/denuncie-violaciones-ambientales  and by calling 1-800-424-8802.
  3. Sanitary Infrastructure - Water and Sewer Authority (AAA) - Complaints (787) 620-2482 
  4. For breakdowns or discharges to stormwater infrastructure, according to the municipality where you reside 
    • Bayamón: Department of Reforestation, Landscaping and Beautification (787) 288-0562; Environmental Protection Program (787) 785-9250 (can be called for debris removal and septic tank emptying); Department of Environmental Wardens 787-780-8101 and Department of Environmental Protection 787-785-9250
    • Cataño: Public works: [email protected] 787-788-0404
    • Canóvanas: Office of Planning and Economic Development 787-957-1075
    • Caroline: Department of Public Works and Beautification 787-641-2000 / 787-752-9636; Office of Environmental Affairs (787) 757-2626 ext. 3405
    • Guaynabo: Department of Environmental Control and Recycling 787-720-4040 ext. 3213, 3128; Permits Office 787-720-4040, ext. 2217, 2229
    • Loíza: Community Services 787-876-1040 ext. 1317,1318; 787-876-4386
    • San Juan: San Juan At Your Service (787) 480-2650; Environmental Planning and Compliance Office - 787-480-6011
    • Toa Baja: Public Works (787) 794-5196 ext. 3030; Planning Office: 787-261-0202 ext. 2426, 3402
    • Trujillo Alto: Office of Planning and Territorial Management (787) 761-0172 ext. 2174; [email protected]
  5. If the condition you are experiencing poses a risk to your physical safety, life, or property (landslide, river flooding), contact the Emergency Management Office (OMME) corresponding to your municipality:
    • Bayamón:  787-786-6400
    • Cataño:  787-788-0028
    • Canóvanas: 787-876-2420
    • Caroline: 787-701-4455
    • Guaynabo:  787-720-2320
    • Loíza:  787-876-3561; 787-876-1040 ext. 1800
    • San Juan:  787-430-2030; 787-480-2222
    • Toa Baja:  787-795-4040
    • Trujillo Alto:  787-760-4440

The San Juan Bay Estuary is a 501c3 non-profit corporation that designs, implements, and monitors restoration actions to improve water quality and associated ecosystems within the San Juan Bay Estuary system and its watershed. 

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